Search
Pega Voice AI
-
Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Module
11 Challenges
7 Std. 10 Min.
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
-
Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Challenges
1 Std. 30 Min.
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...
System Architect
-
Mission
System Architect
3 Missions
18 Module
16 Challenges
1 day 20 Std. 35 Min.
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Adding optional Actions to a workflow
-
Modul
Adding optional Actions to a workflow
1 Thema
15 Min.
-
Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Assigning and completing work for Business Architects
-
Modul
Assigning and completing work for Business Architects
4 Themen
1 Std.
-
As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Extending Service-Level Agreement configurations
-
Modul
Extending Service-Level Agreement configurations
2 Themen
30 Min.
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Testing your application
-
Modul
Testing your application
6 Themen
1 Std. 5 Min.
-
Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
Application development management
-
Modul
Application development management
3 Themen
45 Min.
-
Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...