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Business Agility in 1:1 Customer Engagement
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Mission
Business Agility in 1:1 Customer Engagement
7 Module
5 Challenges
5 Std. 35 Min.
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Business Architect
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Mission
Business Architect
15 Module
20 Challenges
1 day 3 Std. 30 Min.
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Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Case Management Foundation
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Mission
Case Management Foundation
15 Module
14 Challenges
8 Std. 40 Min.
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Begin your journey to learn about Pega’s Case Management features.
Case Management Intermediate
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Mission
Case Management Intermediate
5 Module
5 Challenges
5 Std. 15 Min.
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Continue learning about Case Management using Pega Platform™.
Constellation Adoption
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Mission
Constellation Adoption
5 Module
11 Challenges
12 Std. 10 Min.
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Cross-Sell on the Web
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Mission
Cross-Sell on the Web
7 Module
10 Challenges
6 Std. 25 Min.
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Mission
Cross-Sell on the Web Extended
1 Mission
5 Module
9 Challenges
14 Std. 30 Min.
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Customer Service Developer
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Mission
Customer Service Developer
5 Missions
5 Module
1 Challenge
2 days 9 Std. 35 Min.
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
5 Missions
7 Module
6 Challenges
1 day 15 Std. 42 Min.
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data and Integration Essentials
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Mission
Data and Integration Essentials
7 Module
6 Challenges
6 Std. 30 Min.
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Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...