Search
Pega Knowledge Buddy overview
-
Módulo
Pega Knowledge Buddy overview
3 Temas
25 minutos
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Perpetual KYC with event-driven architecture
-
Módulo
Perpetual KYC with event-driven architecture
3 Temas
35 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Promoting rule reuse with relevant records
-
Módulo
Promoting rule reuse with relevant records
1 Tema
15 minutos
-
Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Rule resolution
-
Módulo
Rule resolution
5 Temas
1 h
-
Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Refining an Agile Workbench backlog
-
Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
-
Reto
Debugging application errors
4 Tareas
20 minutos
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Automating actions when a property value changes
-
Reto
Automating actions when a property value changes
2 Tareas
15 minutos
-
The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
Creating and managing teams of users
-
Reto
Creating and managing teams of users
5 Tareas
15 minutos
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Circumstancing Rules on a single variable
-
Reto
Circumstancing Rules on a single variable
2 Tareas
30 minutos
-
TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...