Search
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Defining a reporting strategy
-
Módulo
Defining a reporting strategy
4 Temas
1 h 55 minutos
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing reports with multiple sources
-
Módulo
Designing reports with multiple sources
4 Temas
55 minutos
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Evaluating application data with Insights for Business Architects
-
Módulo
Evaluating application data with Insights for Business Architects
1 Tema
20 minutos
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Exploring application data with Insights
-
Módulo
Exploring application data with Insights
1 Tema
15 minutos
-
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Extending Constellation UI options
-
Módulo
Extending Constellation UI options
5 Temas
1 h 10 minutos
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Gaining insight into business efficiency
-
Módulo
Gaining insight into business efficiency
2 Temas
25 minutos
-
Design reports to analyze Case data and provide insight into processes and workflows.
Low code during the Build phase
-
Módulo
Low code during the Build phase
5 Temas
55 minutos
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Low-code defined
-
Módulo
Low-code defined
5 Temas
50 minutos
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...