Search
Always-On Outbound Customer Engagement
-
Misión
Always-On Outbound Customer Engagement
7 Módulos
7 Retos
5 horas 55 minutos
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
-
Misión
Cross-Sell on the Web Extended
1 Misión
6 Módulos
8 Retos
13 horas 20 minutos
-
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Decisioning Consultant
-
Misión
Decisioning Consultant
5 Misiones
1 day 7 horas 25 minutos
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Deployment Manager for 1:1 Customer Engagement
-
Misión
Deployment Manager for 1:1 Customer Engagement
5 Módulos
5 Retos
4 horas 35 minutos
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Pega Customer Decision Hub Foundation
-
Misión
Pega Customer Decision Hub Foundation
5 Módulos
7 Retos
4 horas 30 minutos
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Next best action and customer interactions
-
Módulo
Next best action and customer interactions
2 Temas
20 minutos
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Service performance considerations
-
Módulo
Pega Customer Service performance considerations
3 Temas
30 minutos
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Importing customer data from a CSV
-
Reto
Importing customer data from a CSV
2 Tareas
10 minutos
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Setting up data ingestion
-
Reto
Setting up data ingestion
7 Tareas
40 minutos
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...