Search
Configuring a portal
-
Reto
Configuring a portal
1 Tarea
10 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring a cascading approval with a reporting structure
-
Reto
Configuring a cascading approval with a reporting structure
2 Tareas
10 minutos
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring a full Case View
-
Reto
Configuring a full Case View
2 Tareas
10 minutos
-
The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a form View
-
Reto
Configuring a form View
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Setting a visibility condition for form content
-
Reto
Setting a visibility condition for form content
1 Tarea
5 minutos
-
The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Configuring a Case suggestion
-
Reto
Configuring a Case suggestion
5 Tareas
15 minutos
-
Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
-
Reto
Configuring a chatbot with web messaging
5 Tareas
15 minutos
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
-
Reto
Configuring a knowledge article suggestion
5 Tareas
5 minutos
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...