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Modeling data in Constellation applications

  • Módulo

    Modeling data in Constellation applications

    4 Temas

    55 minutos

    Pega Platform '23 Visible to: All users
  • Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Reviewing log files

Adding a new property to an existing entity

Configuring a dashboard

Creating a custom business report

Creating a new entity

Creating an Insight

Creating Insights for BAs

Creating reports that combine data from multiple classes

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