Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...

Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...

Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...