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Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a child Case
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Módulo
Creating a child Case
1 Tema
15 minutos
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating workgroups and assignment types in Pega Robot Manager
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Módulo
Creating workgroups and assignment types in Pega Robot Manager
1 Tema
10 minutos
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Temporäre Cases erstellen und permanent machen
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Módulo
Temporäre Cases erstellen und permanent machen
3 Temas
20 minutos
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Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Defining a customer Microjourney
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Módulo
Defining a customer Microjourney
5 Temas
50 minutos
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Customizing the customer service user interface
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Módulo
Customizing the customer service user interface
2 Temas
15 minutos
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging
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Módulo
Debugging
3 Temas
22 minutos
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Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Debugging in Pega Robot Studio
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Módulo
Debugging in Pega Robot Studio
4 Temas
25 minutos
Pega Robotic Automation 22.1 -
Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Decision tables and trees
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Módulo
Decision tables and trees
4 Temas
35 minutos
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Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Low-code defined
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Módulo
Low-code defined
5 Temas
50 minutos
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...