Search
Managing concurrent Case access
-
Module
Managing concurrent Case access
1 Rubrique
15 mins
-
Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Organization records
-
Module
Organization records
3 Rubriques
25 mins
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
-
Module
Parallel processing
4 Rubriques
40 mins
-
Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Promoting rule reuse with relevant records
-
Module
Promoting rule reuse with relevant records
1 Rubrique
15 mins
-
Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Rule resolution
-
Module
Rule resolution
5 Rubriques
1h
-
Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Service requests
-
Module
Service requests
9 Rubriques
50 mins
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Updating Assignment routing
-
Défi
Updating Assignment routing
2 Tâches
20 mins
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Overriding Case Urgency
-
Défi
Overriding Case Urgency
1 Tâche
10 mins
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Automating actions when a property value changes
-
Défi
Automating actions when a property value changes
2 Tâches
15 mins
-
The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
-
Défi
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
2 Tâches
10 mins
-
GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...