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Enabling Pega Customer Decision Hub agents

Escalating late work

Exercise setup - Business Operations environment

  • Défi

    Exercise setup - Business Operations environment

    1 Tâche

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...

Exercise setup - Development environment

  • Défi

    Exercise setup - Development environment

    1 Tâche

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...

Exercise setup - Orchestrator configuration

  • Défi

    Exercise setup - Orchestrator configuration

    2 Tâches

    30 mins

    Visible to: All users
  • To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.

    Caution: This step...

Granting robot access and distributing work

  • Défi

    Granting robot access and distributing work

    7 Tâches

    30 mins

    Visible to: All users
  • To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...

Skipping a process based on business context

Implementing interactions and activities

Importing customer data from a CSV

  • Défi

    Importing customer data from a CSV

    2 Tâches

    10 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Importing Pega Robot Manager

  • Défi

    Importing Pega Robot Manager

    2 Tâches

    15 mins

    Visible to: All users
  • MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...

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