Search
Leveraging reports in the contact center
-
Défi
Leveraging reports in the contact center
4 Tâches
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Localizing a UI form
-
Défi
Localizing a UI form
3 Tâches
45 mins
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing application access
-
Défi
Managing application access
1 Tâche
5 mins
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Manipulating application data
-
Défi
Manipulating application data
2 Tâches
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Défi
Manipulating application data for BAs
2 Tâches
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Défi
Manipulating application data in Dev Studio
3 Tâches
20 mins
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Refining an Agile Workbench backlog
-
Défi
Refining an Agile Workbench backlog
5 Tâches
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Saving data to a system of record
-
Défi
Saving data to a system of record
3 Tâches
10 mins
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Setting a visibility condition for form content
-
Défi
Setting a visibility condition for form content
1 Tâche
5 mins
-
The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Setting up data ingestion
-
Défi
Setting up data ingestion
7 Tâches
40 mins
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...