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Data and Integration Essentials

  • Mission

    Data and Integration Essentials

    7 Modules

    6 Défis

    6 heures 30 mins

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Data Scientist

Pega Customer Decision Hub Foundation

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega NLP Essentials

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

System Architect

Applying NLP for Case classification

  • Module

    Applying NLP for Case classification

    1 Rubrique

    10 mins

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Rubrique

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

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