Search
Automating actions when a property value changes
-
Module
Automating actions when a property value changes
1 Rubrique
15 mins
-
Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Background processing
-
Module
Background processing
4 Rubriques
50 mins
-
Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Creating and managing teams of users
-
Module
Creating and managing teams of users
1 Rubrique
15 mins
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Evaluating application data with Insights for Business Architects
-
Module
Evaluating application data with Insights for Business Architects
1 Rubrique
20 mins
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Circumstancing Case processing
-
Module
Circumstancing Case processing
4 Rubriques
50 mins
-
Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Configuring a dashboard
-
Module
Configuring a dashboard
1 Rubrique
15 mins
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring common phrases for agents
-
Module
Configuring common phrases for agents
1 Rubrique
10 mins
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
-
Module
Creating custom tabs
2 Rubriques
25 mins
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Szenariobasierte Test-Cases erstellen und ausführen
-
Module
Szenariobasierte Test-Cases erstellen und ausführen
2 Rubriques
25 mins
-
Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...