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Routing Assignments to users
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モジュール
Routing Assignments to users
1 トピック
25 分
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
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モジュール
Completing work on time
2 トピック
25 分
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Arbitrating between actions
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モジュール
Arbitrating between actions
2 トピック
25 分
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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モジュール
Arbitration fundamentals
2 トピック
30 分
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Work assignment
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モジュール
Work assignment
5 トピック
1時間 55 分
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Cases are assigned to users to complete Tasks. For example, an employee expense report that requires approval by the manager of a cost center or a...
Assessing and monitoring quality
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モジュール
Assessing and monitoring quality
6 トピック
1時間 45 分
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Coupled with automated unit tests and test suites, monitor the quality of the rules in your Pega Platform™ application to ensure quality before you...
Authenticating customers using Digital Messaging
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モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Auto-balancing in Pega Robot Manager
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モジュール
Auto-balancing in Pega Robot Manager
5 トピック
30 分
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Automating actions when a property value changes
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モジュール
Automating actions when a property value changes
1 トピック
15 分
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.