Search
Digital messaging
-
モジュール
Digital messaging
3 トピック
25 分
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Guiding a customer service agent with dialogs
-
モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Perpetual KYC with event-driven architecture
-
モジュール
Perpetual KYC with event-driven architecture
3 トピック
35 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Refining an Agile Workbench backlog
-
チャレンジ
Refining an Agile Workbench backlog
5 タスク
30 分
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
-
チャレンジ
Debugging application errors
4 タスク
20 分
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Creating and managing teams of users
-
チャレンジ
Creating and managing teams of users
5 タスク
15 分
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Configuring a coaching tip
-
チャレンジ
Configuring a coaching tip
2 タスク
15 分
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
チャレンジ
Configuring a common phrase
2 タスク
15 分
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Creating a composite tab
-
チャレンジ
Creating a composite tab
2 タスク
5 分
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...