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Pega Knowledge authoring

  • モジュール

    Pega Knowledge authoring

    3 トピック

    30 分

    Visible to: All users
  • This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

Pega Knowledge Buddy overview

  • モジュール

    Pega Knowledge Buddy overview

    3 トピック

    25 分

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...

Pega Voice AI introduction

  • モジュール

    Pega Voice AI introduction

    2 トピック

    25 分

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Creating Insights for BAs

Creating a custom business report

Configuring a dashboard

Creating reports that combine data from multiple classes

Creating an Insight

Leveraging reports in the contact center

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