Search
Quality visualization for a Pega Platform application
-
モジュール
Quality visualization for a Pega Platform application
3 トピック
25 分
All Products -
This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...
Routing Assignments to users
-
モジュール
Routing Assignments to users
1 トピック
25 分
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Sending emails during Case processing
-
モジュール
Sending emails during Case processing
1 トピック
15 分
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Setting chat and messaging behavior
-
モジュール
Setting chat and messaging behavior
4 トピック
35 分
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
モジュール
Setting up Messaging AI
5 トピック
50 分
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sizing a Pega Platform project
-
モジュール
Sizing a Pega Platform project
2 トピック
25 分
-
Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Skipping a Process or a Stage
-
モジュール
Skipping a Process or a Stage
1 トピック
10 分
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Testing practices for Pega applications
-
モジュール
Testing practices for Pega applications
4 トピック
41 分
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
-
モジュール
Testing your application
6 トピック
1時間 5 分
-
Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
The Data Model
-
モジュール
The Data Model
4 トピック
50 分
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...