The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...