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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    24.1 Release notes

    • Module

      24.1 Release notes

      2 Topics

      25 mins

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Gaining insight into business efficiency

    Exploring application data with Insights

    Evaluating application data with Insights for Business Architects

    Designing a mobile app experience

    Designing UI for multiple devices

    Configuring a dashboard

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Topics

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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