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Pega Constellation Design System
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5 hrs 15 mins
Continue learning about case management using Pega Platform™.
2 hrs 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...
Learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
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