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Manipulating application data for BAs
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Challenge
Manipulating application data for BAs
2 Tasks
20 mins
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In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
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Challenge
Manipulating application data in Dev Studio
3 Tasks
20 mins
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Moving robots manually between workgroups
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Challenge
Moving robots manually between workgroups
3 Tasks
20 mins
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MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...
Organizing robots and assignment types in Pega Robot Manager
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Challenge
Organizing robots and assignment types in Pega Robot Manager
4 Tasks
30 mins
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Performing data handling with the Toolbox
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Challenge
Performing data handling with the Toolbox
6 Tasks
30 mins
Pega Robotic Automation 22.1 -
A Robotic Banking company introduces cashback credit cards for customers that signed up for a Supershop promotion. You are to create an automation...
Recording robotic automations
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Challenge
Recording robotic automations
2 Tasks
15 mins
Pega Robotic Automation 22.1 -
You are developing a robotic project for customer service representatives from the Robotic Banking industry. The customer service representatives use...
Routing work to users
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Challenge
Routing work to users
2 Tasks
10 mins
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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Challenge
Routing work to users for BAs
2 Tasks
15 mins
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Saving data to a system of record
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Challenge
Saving data to a system of record
3 Tasks
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...