Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...

Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...

Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...