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Pega GenAI in Pega Sales Automation

  • Module

    Pega GenAI in Pega Sales Automation

    2 Topics

    20 mins

    Visible to: All users
  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

Pega Knowledge authoring

  • Module

    Pega Knowledge authoring

    3 Topics

    30 mins

    Visible to: All users
  • This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

Pega Knowledge Buddy overview

  • Module

    Pega Knowledge Buddy overview

    3 Topics

    25 mins

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...

Pega Low-Code App Factory introduction

  • Module

    Pega Low-Code App Factory introduction

    2 Topics

    22 mins

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Creating Insights for BAs

Creating a custom business report

Configuring a dashboard

Creating an Insight

Leveraging reports in the contact center

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