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Sending emails during Case processing

Setting chat and messaging behavior

Setting up Messaging AI

  • Module

    Setting up Messaging AI

    5 Topics

    50 mins

    Visible to: All users
  • Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

Simulating an external data source

Sizing a Pega Platform project

Skipping a Process or a Stage

The Data Model

User guidance

Validating data against business logic

Validating data in Dev Studio

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