Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...