Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.