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Configuring application Rulesets
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Challenge
Configuring application Rulesets
1 Task
20 mins
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The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring security policies
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Challenge
Configuring security policies
2 Tasks
5 mins
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Creating a custom business report
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an Insight
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Challenge
Creating an Insight
2 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Tasks
25 mins
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
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Challenge
Creating reports that combine data from multiple classes
2 Tasks
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating users and roles
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Challenge
Creating users and roles
4 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Exporting an application
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Challenge
Exporting an application
2 Tasks
30 mins
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Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
Inspecting a Deployment Manager pipeline
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Challenge
Inspecting a Deployment Manager pipeline
7 Tasks
10 mins
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You are the Release Manager for three applications, HRApps, ITApproval, and PegaGP. As a Release Manager, you are responsible for managing the...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...