Skip to main content

Search

Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Configuring case locking

Configuring flow action post-processing

Configuring parallel processing

Creating a case from an email

Creating a new service request

  • Challenge

    Creating a new service request

    6 Tasks

    10 mins

    Visible to all users
  • U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

Overriding case urgency

Routing email based on content

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice