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Looking for instructor-led training?
Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
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