HRApps provides payroll setup for employees. For the Payroll Setup case type, an employee provides their bank information for direct deposit. When the...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.