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Creating and testing personas

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    Creating and testing personas

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Creating Data Objects

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    Creating Data Objects

    3 Themen

    30 Min.

    Visible to: All users
  • Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Defining a customer Microjourney

The Data Model

Validating data against business logic

Validating data in Dev Studio

Saving data to a system of record

Datenmodell anzeigen

Low-code defined

Digital messaging

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    Digital messaging

    3 Themen

    25 Min.

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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