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Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Controlling Case workflow for Business Architects
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Modul
Controlling Case workflow for Business Architects
6 Themen
1 Std. 25 Min.
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As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating a child Case
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Modul
Creating a child Case
1 Thema
15 Min.
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a Rule
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Modul
Creating a Rule
5 Themen
45 Min.
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Decision tables and trees
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Modul
Decision tables and trees
4 Themen
35 Min.
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Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a customer Microjourney
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Modul
Defining a customer Microjourney
5 Themen
50 Min.
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Defining a reporting strategy
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Modul
Defining a reporting strategy
4 Themen
1 Std. 55 Min.
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing an approval Process
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Modul
Designing an approval Process
1 Thema
15 Min.
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
DevOps
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Modul
DevOps
5 Themen
50 Min.
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.