Search
Configuring a knowledge article suggestion
-
Challenge
Configuring a knowledge article suggestion
5 Aufgaben
5 Min.
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
-
Challenge
Configuring a portal
1 Aufgabe
10 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring Primary Fields for BAs
-
Challenge
Configuring Primary Fields for BAs
4 Aufgaben
10 Min.
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
-
Challenge
Configuring UI elements
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a custom business report
-
Challenge
Creating a custom business report
4 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating an Insight
-
Challenge
Creating an Insight
2 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...