Search
Setting Case Status
-
Challenge
Setting Case Status
1 Aufgabe
20 Min.
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Skipping a Process based on a business context for BAs
-
Challenge
Skipping a Process based on a business context for BAs
2 Aufgaben
10 Min.
-
Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Skipping a process based on business context
-
Challenge
Skipping a process based on business context
1 Aufgabe
10 Min.
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Suggesting a reply based on email content
-
Challenge
Suggesting a reply based on email content
4 Aufgaben
15 Min.
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Training the email bot to understand topics
-
Challenge
Training the email bot to understand topics
1 Aufgabe
15 Min.
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating Assignment routing
-
Challenge
Updating Assignment routing
2 Aufgaben
20 Min.
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...