Search
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
Módulo
Production readiness during the Adopt phase
4 Temas
50 minutos
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Routing Assignments to users
-
Módulo
Routing Assignments to users
1 Tema
25 minutos
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Saving data to a system of record
-
Módulo
Saving data to a system of record
2 Temas
30 minutos
-
Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Sending emails during Case processing
-
Módulo
Sending emails during Case processing
1 Tema
15 minutos
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Simulating an external data source
-
Módulo
Simulating an external data source
1 Tema
25 minutos
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Skipping a Process or a Stage
-
Módulo
Skipping a Process or a Stage
1 Tema
10 minutos
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
The Data Model
-
Módulo
The Data Model
4 Temas
50 minutos
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
The Discover phase and your MLP
-
Módulo
The Discover phase and your MLP
12 Temas
1 h 55 minutos
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
-
Módulo
The Prepare phase and project kickoff
7 Temas
1 h 15 minutos
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...