Search
Pega UX solutions
-
Módulo
Pega UX solutions
4 Temas
1 h
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Routing Assignments to users
-
Módulo
Routing Assignments to users
1 Tema
25 minutos
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Routing email based on content
-
Módulo
Routing email based on content
3 Temas
25 minutos
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Setting chat and messaging behavior
-
Módulo
Setting chat and messaging behavior
4 Temas
35 minutos
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
Módulo
Setting up Messaging AI
5 Temas
50 minutos
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Tools for debugging Constellation applications
-
Módulo
Tools for debugging Constellation applications
2 Temas
35 minutos
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
-
Módulo
Training the email bot
2 Temas
20 minutos
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
-
Módulo
UI authoring in Constellation
5 Temas
50 minutos
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Adding a duplicate Case search for BAs
-
Reto
Adding a duplicate Case search for BAs
4 Tareas
15 minutos
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a duplicate Case Type search
-
Reto
Adding a duplicate Case Type search
3 Tareas
10 minutos
-
InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...