Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Automate decision-making to reduce processing time and ensure consistency between Cases.

Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...

Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...

While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...

Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...