Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...