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Manipulating application data in Dev Studio
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Défi
Manipulating application data in Dev Studio
3 Tâches
20 mins
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Moving robots manually between workgroups
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Défi
Moving robots manually between workgroups
3 Tâches
20 mins
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MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...
Organizing robots and assignment types in Pega Robot Manager
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Défi
Organizing robots and assignment types in Pega Robot Manager
4 Tâches
30 mins
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Overriding Case Urgency
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Défi
Overriding Case Urgency
1 Tâche
10 mins
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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Défi
Pausing and resuming case processing
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Performing data handling with the Toolbox
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Défi
Performing data handling with the Toolbox
6 Tâches
30 mins
Pega Robotic Automation 22.1 -
A Robotic Banking company introduces cashback credit cards for customers that signed up for a Supershop promotion. You are to create an automation...
Recording robotic automations
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Défi
Recording robotic automations
2 Tâches
15 mins
Pega Robotic Automation 22.1 -
You are developing a robotic project for customer service representatives from the Robotic Banking industry. The customer service representatives use...
Routing work to users
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Défi
Routing work to users
2 Tâches
10 mins
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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Défi
Routing work to users for BAs
2 Tâches
15 mins
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Saving data to a system of record
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Défi
Saving data to a system of record
3 Tâches
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...