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Enforcing Service-Level Agreements
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Défi
Enforcing Service-Level Agreements
1 Tâche
15 mins
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Escalating late work
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Défi
Escalating late work
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Défi
Establishing Service-Level Agreements for BAs
1 Tâche
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Exploring the DX API with Postman
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Défi
Exploring the DX API with Postman
9 Tâches
1h
Pega Platform '23 -
The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...
Granting robot access and distributing work
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Défi
Granting robot access and distributing work
7 Tâches
30 mins
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Grouping fields in Views
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Défi
Grouping fields in Views
3 Tâches
15 mins
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Implementing interactions and activities
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Défi
Implementing interactions and activities
16 Tâches
45 mins
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...
Importing Pega Robot Manager
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Défi
Importing Pega Robot Manager
2 Tâches
15 mins
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MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...
Installing Package Server
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Défi
Installing Package Server
2 Tâches
15 mins
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MyTown wants to assign and manage the execution of automations to appropriate tasks by using the Pega Robot Manager™. The deployment of automations to...
Installing Pega Robot Studio
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Défi
Installing Pega Robot Studio
4 Tâches
15 mins
Pega Robotic Automation 22.1 -
The challenges in the Robotic System Architect mission require Pega Robot Studio v22, Google Chrome, and the challenge assets. Google Chrome must be...