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Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Rubriques
25 mins
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Design reports to analyze Case data and provide insight into processes and workflows.
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Low-Code App Factory introduction
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Module
Pega Low-Code App Factory introduction
2 Rubriques
22 mins
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Reviewing log files
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Module
Reviewing log files
3 Rubriques
30 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Team application development
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Module
Team application development
1 Rubrique
20 mins
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Configuring a dashboard
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Défi
Configuring a dashboard
2 Tâches
30 mins
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring application Rulesets
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Défi
Configuring application Rulesets
1 Tâche
20 mins
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The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Creating a custom business report
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Défi
Creating a custom business report
4 Tâches
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an Insight
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Défi
Creating an Insight
2 Tâches
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
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Défi
Creating Insights for BAs
2 Tâches
25 mins
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...