Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze Case data and provide insight into processes and workflows.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...