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24.1 Release notes
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モジュール
24.1 Release notes
2 トピック
25 分
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Application deployment for Business Architects
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モジュール
Application deployment for Business Architects
2 トピック
35 分
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Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...
Application development management
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モジュール
Application development management
3 トピック
45 分
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Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...
Applying NLP for Case classification
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モジュール
Applying NLP for Case classification
1 トピック
10 分
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Automating actions when a property value changes
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モジュール
Automating actions when a property value changes
1 トピック
15 分
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Case Life Cycle design for Business Architects
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モジュール
Case Life Cycle design for Business Architects
6 トピック
1時間 15 分
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating and managing teams of users
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モジュール
Creating and managing teams of users
1 トピック
15 分
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging application errors
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モジュール
Debugging application errors
3 トピック
40 分
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.