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Always-On Outbound Customer Engagement

Cross-Sell on the Web Extended

Decisioning Consultant

Deployment Manager for 1:1 Customer Engagement

  • ミッション

    Deployment Manager for 1:1 Customer Engagement

    5 モジュール

    5 チャレンジ

    4 時間 35 分

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

Best practices for building accessibility into Pega applications

  • モジュール

    Best practices for building accessibility into Pega applications

    5 トピック

    1時間 15 分

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Testing for accessibility

  • モジュール

    Testing for accessibility

    5 トピック

    1時間 20 分

    Visible to: All users
  • One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Enabling Pega Customer Decision Hub agents

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