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Architecture and design during the Prepare phase
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モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Best practices for keeping your Pega applications running smoothly
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モジュール
Best practices for keeping your Pega applications running smoothly
3 トピック
25 分
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Building the customer analytical data model
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モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customer Decision Hub predictions
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モジュール
Customer Decision Hub predictions
3 トピック
35 分
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining a customer Microjourney
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モジュール
Defining a customer Microjourney
5 トピック
50 分
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Defining prediction patterns
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モジュール
Defining prediction patterns
2 トピック
20 分
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...