Search
Customizing the customer service user interface
-
モジュール
Customizing the customer service user interface
2 トピック
15 分
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Dev Studio overview
-
モジュール
Dev Studio overview
1 トピック
15 分
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Guiding a customer service agent with dialogs
-
モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Pega Low-Code App Factory introduction
-
モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Perpetual KYC with event-driven architecture
-
モジュール
Perpetual KYC with event-driven architecture
3 トピック
35 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Refining an Agile Workbench backlog
-
チャレンジ
Refining an Agile Workbench backlog
5 タスク
30 分
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
-
チャレンジ
Debugging application errors
4 タスク
20 分
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Creating and managing teams of users
-
チャレンジ
Creating and managing teams of users
5 タスク
15 分
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Configuring a coaching tip
-
チャレンジ
Configuring a coaching tip
2 タスク
15 分
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...