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Collaborating in Spaces and Pulse
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チャレンジ
Collaborating in Spaces and Pulse
3 タスク
10 分
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating with Pulse and Tags
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チャレンジ
Collaborating with Pulse and Tags
2 タスク
10 分
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Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Communicating with users for BAs
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チャレンジ
Communicating with users for BAs
3 タスク
20 分
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During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Configuring a cascading approval with a reporting structure
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チャレンジ
Configuring a cascading approval with a reporting structure
2 タスク
10 分
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring and managing a deployment pipeline
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チャレンジ
Configuring and managing a deployment pipeline
8 タスク
15 分
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As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring cascading approvals with an authority matrix
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チャレンジ
Configuring cascading approvals with an authority matrix
3 タスク
10 分
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Control the workflow based on business context
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チャレンジ
Control the workflow based on business context
3 タスク
10 分
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
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チャレンジ
Controlling the workflow based on a business context for BAs
2 タスク
15 分
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...