You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...

As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...