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Designing reports with multiple sources
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モジュール
Designing reports with multiple sources
4 トピック
55 分
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Digital messaging
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モジュール
Digital messaging
3 トピック
25 分
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Modeling data in Constellation applications
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モジュール
Modeling data in Constellation applications
4 トピック
55 分
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Low-Code App Factory introduction
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モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Adding a new property to an existing entity
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チャレンジ
Adding a new property to an existing entity
4 タスク
20 分
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating Insights for BAs
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チャレンジ
Creating Insights for BAs
2 タスク
25 分
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating a custom business report
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チャレンジ
Creating a custom business report
4 タスク
15 分
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Configuring a dashboard
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チャレンジ
Configuring a dashboard
2 タスク
30 分
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Creating reports that combine data from multiple classes
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チャレンジ
Creating reports that combine data from multiple classes
2 タスク
30 分
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...